You can complain at any time, free of charge, through the Support Centre, by email to info@eona.ae or by telephone. Every complaint receives a reference number so you can track it.
We acknowledge your complaint within 1 business day and aim to give you a full written answer within 14 days. If you are not satisfied, or we have not answered within 14 days, you can refer your complaint to the consumer protection department of the UAE Ministry of Economy and Tourism or the competent authority in your emirate.
- Email: info@eona.ae
- Telephone: +971 54 777 1050
- Post: Complaints, Bullion Link Trading – FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
Full details are in our Complaints Policy. Concerns about the origin of our metal can be sent confidentially to sourcing@eona.ae.