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Payments & Refunds

Payment and transfer timelines

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Payment timing depends primarily on your bank. Bank transfers generally take between the same day and a few business days to arrive, depending on the sending bank, the currency (AED or USD), and whether the transfer crosses borders.

Your payment appears in your Eona account under "Funds for purchases" once it has been received and matched to your account reference.

On the selling side, proceeds are paid to your registered bank account once the sale has been settled; the time the transfer takes to arrive depends on your bank.

Unresolved concern, or a question about AML or KYC? You can escalate to the compliance team of Bullion Link Trading FZCO on the compliance page.

Still need help?

Our support team replies within one business day — UAE business days, 9:00–18:00 GST.